Communicating Well in a Fraught World

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CARC Podcast with Laura Crandall

Episode 40

“…I think if we can reconsider what we think of as productive, and how we want to engage in our own contribution. It can help. There’s no magic remedy.

But deciding what gear we want to be in. And how fruitful we want to be is what I have found helps us slow down even a fraction.”

Laura Crandall is an author and management consultant who has over 30 years of experience working in industries that include manufacturing, hospitality, and academia. She earned a master’s from Harvard Graduate School of Education where she studied cognitive neuroscience and organizational behavior.

Her recent book “Working with Humans” explores and shares the essential but generally ignored management and communication tools needed to end the daily annoyances that make work harder than it needs to be.

We spoke to Laura about some of the key points in her book, including getting tips on how to avoid burnout, how to avoid the “cycles of annoyance” at work and in the classroom, and how managers sometimes need coaching to make them more effective leaders.